Shipping
Shipping Timeframe:
We process orders within 1-2 business days, Monday through Friday, excluding holidays. Please note that processing times may be extended during peak periods or for certain products. Feel free to choose a what shipping method you want.
NOTE if free shipping is offered. Please note method is standard shipping.
Shipping Methods
We offer standard and expedited shipping options for domestic orders. The estimated delivery time for standard shipping is 3-7 business days, depending on your location.
Expedited shipping is available for an additional fee and delivery time will vary based on your location. Shipping times to Canada can vary and may take longer than domestic shipping.
Multiple Deliveries:
In some cases, your order may be fulfilled by multiple warehouses, which may result in separate shipments for some items. This does not affect your shipping charges and you will be provided with tracking information for all shipments.
International Shipping:
We currently offer limited delivery to Canada. Please note that not all products can be shipped to Canada due to customs regulations. Customers are responsible for any duties and taxes applied by the Canadian government.
Order Tracking:
Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can also track your order by logging into your account on our website
Delivery Address: Please ensure that your shipping address is correct before submitting your order. We are not responsible for orders that are undeliverable due to incorrect addresses.
Shipping Costs: Shipping costs are calculated at checkout based on your shipping address and the weight of your order.
If you have any questions or concerns about shipping and delivery, please do not hesitate to contact our customer service team. We are always available to assist you.
Thank you for shopping at Desire and Play. We are committed to providing high-quality adult products and excellent customer service. If for any reason you are not satisfied with your purchase, we offer a simple return policy.