Return Policy
Welcome to Desire and Play – where passion meets purpose!
Return Policy - Desires and Play
Thank you for shopping with Desires and Play. We want to ensure your satisfaction with every purchase. Please read our return policy carefully.
1. Returns for Refund:
– Returns of products purchased are the responsibility of the customer.
-Refunds take about 7-10 business days to payment method used
2. Timeframe
– You have 14 days from the date of purchase to initiate a return for a refund.
– After 14 days, returns will be eligible for a one-time store credit only.
3. Refund Process
– To initiate a return, please [contact us](mailto:customer.service@testing-libertywebstudio-desiresandplay.com) with your order number and details.
– Returned items must be in their original, unopened condition.
4. Store Credit
– If the return is initiated after the 14-day refund window, you will receive a one-time store credit.
– Store credit can be used for future purchases and is non-transferable.
5. Orders Placed with Store Credit
– Any orders placed with store credit are considered final sales.
– No returns or refunds will be accepted for items purchased with store credit.
6. Exchanges
– If you wish to exchange an unopened product, you have up to 60 days from the date of purchase to do so.
– The exchanged product must be in its original, unopened condition.
– Any cost difference for an exchange will be calculated. If the new product costs less, a store credit for the difference will be offered. If the new product costs more, the customer is responsible for the additional amount.
**7. How to Initiate a Return:**
– [Contact our customer service](mailto:customer.service@testing-libertywebstudio-desiresandplay.com) with your order number and reason for the return.
– Follow the instructions provided by our customer service team for a smooth return process.
**8. Exceptions:**
– Some items may be non-returnable due to hygiene or safety reasons.
– Please check the product description for any specific return restrictions.
Thank you for choosing Desires and Play. We value your business and are committed to providing a positive shopping experience.
Warranty:
Some branded items may come with a warranty. If your item has a warranty, please check the warranty guidelines for instructions on how to return the item. We will do our best to assist you in the warranty process and provide you with the necessary information.
